reasons for adopting maintenance metrics

A solid maintenance metric foundation is built with three strategic objectives in mind: adoption, performance and improvement. However, with a solid foundation, regularly monitored performance metrics are the catalyst for motivating personnel to achieve success. Maintenance performance contributes to manufacturing performance. As a result, initiatives aimed at improving availability, capacity and quality of operations through equipment maintenance often do not get the attention and budgeting they need. Such a measure can be found in the Maintenance Productivity Factor (MPF) family of metrics. Maintenance and Reliability for Managers - 4 Part Series, Maintenance and Reliability Technician Core Concepts, Maintenance Storeroom and Materials Management, Maintenance and Reliability Best Practices. Weekly counts of created, approved, scheduled and completed work orders, while not necessarily significant on their own, can provide a picture of how well an organization is accepting the changes that were put in place. The key to any successful organization is how well it consistently and accurately performs its duties, so metrics related to performance of maintenance activities are a logical place to start. Without them, you wouldn’t know how you were doing, much less how you can improve. That’s why the most widely-used maintenance metrics address the way equipment and people work. Strategic goals related to planning effectiveness and emergency work percentage show how well the day-to-day tactical execution is impacting operations at a simplistic level. When development of a software product is complete and it is released to the market, it enters the maintenance phase of its life cycle. U nderstanding the unit’s maintenance metrics is only the first part of learning to manage the pain. Budgeting for Maintenance: A Behavior-Based Approach By Sam McNair, PE, CMRP, Life Cycle Engineering Page 3 of 7 When looking at maintenance costs, the most important concept that you must remember is that your organization’s behaviors change the resulting cost numbers. Measuring and reporting aircraft maintenance metrics is usually commonplace. The three metrics are based on different calculations and would have different implications for depot maintenance management. For maintenance professionals, establishing, benchmarking and monitoring KPIs within a modern Computerized Maintenance Management Software (CMMS) solution can mean the difference … Here’s a list of the top 10 metrics … But you can't figure out where to start fixing your maintenance organization or how because you don't know where you're at. When establishing performance metrics, it is important to consider the operation-specific goals and align them with the maintenance activities that impact them. Sadly, many businesses fail to establish the proper management foundation to leverage the wealth of information and insight that these systems can deliver. Work order backlog. (Click here to enlarge) TOP 10 LIST. Good reliability management relies on the CMMS/EAM solution to provide that confidence and substantiation through business metrics that are aligned with the organization's goals. The main question this paper addresses is: Which changes can be seen from the provider of ES as services point of view as influential reasons to the decision for adopting such services. Everything goes wrong. Returning a Recently Adopted Companion Animal: Adopters' Reasons for and Reactions to the Failed Adoption Experience. Innovation has been the hallmark of American success, and it is not limited to new products. Metrics for gauging performance and progress toward goal achievement, including both leading and lagging indicators (e.g., percentage of preventive maintenance completed, percentage of corrective maintenance, percentage of equipment availability, overall equipment effectiveness, etc.) IT metrics are crucial to this process because they help IT decision-makers understand how their plans for the current year match up to reality and they provide a basis against which to plan adjustments for the new year. 2. 4. Departments throughout your organization, including Maintenance, Operations, Materials Management, Planning and Scheduling and Purchasing, all play vital roles and contribute to the company's bottom line but most are unmeasured. Contact People and Processes to learn more about the maintenance metrics and Key Performance Indicators that your organization may be overlooking or ignoring, thereby keeping you from creating a proactive, reliability-centered culture. Over time you want to see a maintenance backlog that remains about the same or is reducing. ... For the successful software development and maintenance, Measurement is a key technology. Through consistency, process adherence and reliable data derived from daily execution, maintenance organizations can build upon the solid base of performance and confidently embark on initiatives that will support continuous improvement. To track and increase productivity managers use metrics identifying and prioritizing emerging issues. The best performing operations will consistently provide the right resources at the right time and at a minimal expense. hbspt.cta.load(3951034, 'e84dcc94-6e63-48f1-b2ac-0381ec9f447a', {}); Beyond Training: Closing the Skilled Labor Gap, Advances in the Analysis of New and Used Lubricating Oils by High-Resolution ICP-OES, How to Cost Justify a Lubrication Program, Use Lubricant Zone Inspections for Early Problem Detection, computerized maintenance management system (CMMS). In software metrics a variety of ways are used in order to measure the software. Isolation is the main problem while using these metrics. Collecting regular counts of how many work orders are being moved through the established process is also very informative and telling of system adoption. Close collaboration and alignment between operational goals and maintenance activity give leading enterprises the ability to maximize current processes and the confidence to embark on improvement initiatives. Properly utilized benefits of CMMS will significantly reduce your cost of operation across your whole maintenance department. Metrics usually define smaller aspects of facilities management, but when metrics are applied to a target level, they become key performance indicators. Through the use of metrics, maintenance organizations can efficiently manage maintenance activities and focus improvement initiatives on driving value. How to Measure Aircraft Maintenance Metrics. MAINTENANCE STUDY Several maintenance metrics that were applied to the four systems were described above. By articulating your maintenance department’s value in a monthly, quarterly or even annual metrics report, your will help measurably improve the organization’s operating results and financial return. This figure shows the cycle to improved equipment reliability. Insightful metrics, such as failure analysis and mean time statistics, offer a wealth of information to carry out root cause analysis, PM program refinement and cost/benefit comparisons to help determine where additional focus can achieve higher returns. Everyone who has worked in a complex organization knows, typically, little value is obtained from silo mentality. People and Processes, Inc.P.O. Without adequately defining the desired performance—along with the reasons for it—companies often may generate a long list of metrics, yet overlook many that are vital to making critical performance-enhancing decisions. It represents maintenance work that is due but has not yet been completed. This is usually measured in hours or days. Proven time and time again by business analysts and surveys, the best organizations always find ways to get better. This may depend on the nature of the software. There are also practical reasons for long-term planning for adoption as well. Suppose you have 10 technicians in your organization, each of whom works a 40-hour week with 100% of their time scheduled. Insight into behaviors that are encouraged by the use of those metrics. So, shouldn’t predictive maintenance account for at least half of your work? Metrics details. A key tool in supporting that culture of sustainability is a computerized maintenance management system (CMMS) or enterprise asset management (EAM) solution. (2005). We know predictive maintenance is more cost-effective than preventive or emergency maintenance. High quality benchmarking leads to a greater understanding of where a company is on the best practices ladder to measure against historical performance, company goals or “world class” metrics. ... and low maintenance) and none of the drawbacks they felt ECPs presented. Metrics include completed projects, reduced project backlogs, improved cost tracking and more. As leaders, our responsibility is to know where the pain is in order to alleviate it. In most organizations, mul-tiple stakeholders are involved in enterprise IT, from applications requirements definition, to rollout and maintenance. Types of Metrics. Tactical objectives, such as PM compliance, backlog management and downtime measurements, are good for monitoring and reporting on basic maintenance efficiency. Planners pad estimated work hours for orders in order to maintain schedule compliance, so you don't assign enough work to technicians as a result. These metrics are very important as they can mean the difference between achieving the overall business goals and explaining how unexpected breakdowns caused yet another production delay. Metrics that show how well performance targets are being met have long been the poster child of maintenance management metrics, but without the previous establishment of adoption, performance metrics are often very misleading. However, how well do these metrics indicate actual maintainability (how easy it is to maintain the systems in practice)? Specifically, The current carryover metric allows for exemptions worth tens of millions of dollars that reduce incentives to improve the effectiveness of depot management. The key performance indicators for maintenance are children of the manufacturing key performance indicators. Every part of the organization serves the same corporate goals and objectives even though each part plays a vastly different role and carries different responsibilities. Beginning with these types of routine, basic adoption metrics will generate confidence that this information is reliable and can be used to manage the business through performance measures. From a driver regularly changing the oil in his car to the hydraulic technician ensuring the system pressure is consistent on a 3,500-ton metal-forming press, there are innumerable tasks being performed worldwide that keep plant operations going and assets performing. In this paper, a conceptual framework has been developed, that provides guideline for choosing maintenance performance metrics for a typical manufacturing industry. In other words, you have 400 man-hours scheduled. Store Inventory Turns Inventory turns is the ratio of the value of stock purchased, to the value of the stock that is currently on hand. There are three main categories of maintenance metrics — asset, operational, and inventory metrics. Since maintenance managers are always on the lookout for potential ways to reduce the cost of their maintenance operations, it seemed like a perfect way to start this list. Public Awareness: Adopting a Capital Reserve for Renewal and Replacement Policy can help better communicate the need for prudent planning, asset management and establishment and maintenance of reserve levels. Your Computerized Maintenance Management System (CMMS) or Enterprise Asset Management (EAM) system provides useless information or you don't use data properly. Effective equipment maintenance is a key component that delivers availability, capacity and quality to plant operations, as well as significant value to the overall business. One way to do this is by using different maintenance metrics to understand the equipment performance. This will ensure that the proper attention is given both from the maintenance perspective and the overall operational perspective. Key issues to be addressed included: 1. One of the adoption team’s first efforts was to develop a change management plan that addressed adoption over time and across the enterprise. 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